|Reservation cancellation||The rules for canceling reservations, as well as prepayments, depend on the specific room category. For more information, we recommend that you read the booking conditions when choosing a room.|
1.we work around the clock and seven days a week. And no holidays. 2.please come only with children, no pets allowed. We love them very much, but we can't accommodate them in our hotel. 3.No Smoking is not just a sign or a useless request. And our requirement. Smoking is possible on the balconies and terraces. And we have a very good fire alarm system, we checked. 4.it is very easy to show your environmental awareness and concern for the world. To do this, you just need to turn off the lights, TV, close the windows and water taps when leaving the room. At the same time, you will set your children a great example of responsible behavior. 5.a prepayment of 15% of the room rate is required to guarantee your reservation. Rules for cancellation and prepayment refund: if you cancel your reservation more than 14-30 calendar days before the scheduled date of your arrival, the payment will be refunded in full, minus 10% of the payment amount by bank transfer to your current account (card) in UAH. If you cancel your reservation less than 30 calendar days in advance, the hotel will not refund the prepayment.